Terms of service

 

Terms & Conditions

Welcome to MoolCart. The terms "we", "us", "our" and "MoolCart" refer to MoolCart. MoolCart operates this website and online store, including its content, features, products, tools and services (collectively, the "Services").

These Terms & Conditions ("Terms") govern your access to and use of our website and Services.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing or using our Services, or by placing an order with us, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, Return & Refund Policy and Cancellation Policy.

If you do not agree with these Terms, please do not use or access our Services.

1. Access and Account

You may browse and use our website without creating an account. Certain features or purchases may require you to provide information such as your name, email address, mobile number, billing information and shipping address.

You agree that the information you provide is accurate, current and complete.

If you create an account with MoolCart, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You must not sell, transfer or provide your account access to another person without our permission.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully or in violation of these Terms.

2. Eligibility

By using our Services, you confirm that you are legally capable of entering into a transaction under applicable law.

If you are under the applicable age of majority, you may use our Services only with the involvement and permission of a parent or legal guardian where required by law.

3. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen settings.
  • Packaging may vary from the images shown on our website.
  • Minor variations in size, colour, appearance or design may occur.
  • Product specifications may be updated by manufacturers or suppliers.
  • Product availability may change without prior notice.

We reserve the right to modify product information, discontinue products or limit quantities where reasonably necessary.

4. Product Availability

All products are subject to availability.

We may limit the quantity of a particular product that can be purchased by a customer or address.

If a product becomes unavailable after an order is placed, we may contact you regarding the order or cancel the affected order and process an applicable refund.

5. Orders

When you place an order through MoolCart, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other available communication methods.

An order confirmation does not necessarily mean that MoolCart has accepted the order for fulfilment.

We reserve the right to accept, reject or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability
  • Incorrect product information
  • Pricing errors
  • Payment issues
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorised activity
  • Delivery restrictions
  • Technical or system errors
  • Duplicate or unusually large orders
  • Other circumstances where fulfilment is not reasonably possible

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

6. Order Information

You are responsible for reviewing your order before completing the purchase.

Please ensure that your:

  • Name
  • Email address
  • Mobile/contact number
  • Billing address
  • Shipping address
  • Product selection
  • Quantity
  • Payment information

are accurate.

MoolCart may not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

7. Prices, Taxes and Billing

All prices displayed on MoolCart are generally in Indian Rupees (INR) unless otherwise stated.

Prices, discounts and promotional offers may change from time to time.

The applicable price for a product will generally be the price displayed at the time the order is placed.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during checkout or otherwise communicated to you.

In the event of an obvious pricing, product or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order and issue an applicable refund.

8. Payments

MoolCart may offer different payment methods depending on product, customer location and availability.

Payments may be processed through third-party payment providers.

By choosing a payment method, you confirm that you are authorised to use that payment method.

You agree to provide accurate and complete payment information where required.

We do not generally store complete payment-card information on our own systems. Payment information may be processed by the applicable payment provider according to its own terms and privacy policy.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timeframes displayed on our website are estimates and may vary depending on location, courier availability, weather, public holidays, high order volumes and other circumstances.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Where an order has been handed over to a third-party delivery partner, delivery may be subject to that carrier's operational processes and applicable terms.

For complete information, please refer to our Shipping Policy.

10. Returns, Refunds and Exchanges

Returns, refunds, replacements and exchanges are governed by our Return & Refund Policy.

Eligibility may depend on the product, condition of the product, reason for return and other requirements specified in that policy.

Customers should review the applicable policy before placing an order.

11. Cancellation of Orders

Order cancellation is governed by our Cancellation Policy.

Where possible, cancellation requests should be made before an order is dispatched.

Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible.

For complete information, please refer to our Cancellation Policy.

12. Promotions, Discounts and Offers

MoolCart may offer discounts, promotional codes, sales, coupons or other promotional offers from time to time.

Promotions may have additional terms and conditions.

Unless otherwise stated:

  • Offers may be valid for a limited period.
  • Some products may be excluded.
  • Promotional codes may have specific eligibility requirements.
  • Offers may not always be combined with other promotions.
  • We may modify or discontinue a promotion where permitted by applicable law.

If the specific terms of a promotion conflict with these Terms, the specific promotional terms will apply to that promotion.

13. Third-Party Services and Tools

MoolCart may use third-party services and tools to operate and improve our Services, including payment processing, analytics, shipping, technology and other business functions.

Some features may also provide access to third-party tools or services.

Such third-party services may have their own terms and privacy policies. Your use of those services may be subject to the applicable third party's terms.

MoolCart is not responsible for the independent operation, availability or policies of third-party services.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

MoolCart does not control third-party websites and is not responsible for their content, accuracy, security, privacy practices, products or services.

If you choose to access a third-party website, you do so at your own risk and should review that website's terms and privacy policy.

15. Relationship with Shopify

MoolCart's online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store and Services.

However, purchases made through MoolCart are transactions between you and MoolCart.

Shopify is not the seller of products offered by MoolCart and is not responsible for the products, fulfilment, returns, refunds or customer-service obligations associated with purchases made from MoolCart, except where otherwise required by applicable law.

16. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process and protect personal information.

Because our Services are powered by Shopify and may use other third-party service providers, certain information may also be processed by those providers in accordance with their applicable privacy policies.

17. Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, ideas or other content to MoolCart ("Feedback"), you agree that:

  • The content is truthful and based on your genuine experience where it is presented as a review.
  • You have the necessary rights to submit the content.
  • The content does not violate applicable law or another person's rights.
  • The content does not contain harmful code, malware or malicious material.
  • The content is not abusive, threatening, defamatory, obscene or otherwise unlawful.

By submitting Feedback, you grant MoolCart a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that Feedback for purposes related to operating, improving and promoting our Services, subject to applicable law.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms or applicable law.

18. Intellectual Property

The MoolCart website and its original content, including where applicable:

  • MoolCart name and logo
  • Website design
  • Text
  • Graphics
  • Images
  • Videos
  • Product descriptions
  • Original marketing content
  • Website layout and arrangement

are owned by MoolCart or used with appropriate rights or permissions and may be protected by applicable intellectual-property laws.

You may use the website for personal and lawful purposes.

You may not, without appropriate permission:

  • Copy or reproduce substantial portions of our content.
  • Modify or create derivative works from our content.
  • Reproduce or commercially exploit our branding.
  • Use the MoolCart name or logo in a misleading manner.
  • Scrape or systematically extract website content.

All rights not expressly granted remain reserved.

19. Prohibited Uses

You agree not to use our Services:

  • For unlawful or fraudulent purposes.
  • To violate applicable laws or regulations.
  • To infringe intellectual-property or other rights.
  • To provide false or misleading information.
  • To impersonate another person or business.
  • To interfere with the security or operation of the website.
  • To upload or transmit viruses, malware or malicious code.
  • To attempt unauthorised access to our systems or accounts.
  • To use automated methods to interfere with or abuse our Services.
  • To collect personal information of other customers without permission.
  • To engage in spam, phishing or similar abusive activities.
  • To exploit promotional offers through fraudulent or abusive methods.
  • To engage in activity that may harm MoolCart, our customers or our service providers.

We may suspend or terminate access where we reasonably believe that these Terms have been violated.

20. Errors, Inaccuracies and Omissions

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Offers
  • Shipping charges
  • Delivery estimates
  • Product availability
  • Other website information

We reserve the right to correct errors, update information or cancel affected orders where necessary.

Where an order is cancelled after payment due to such an error, the applicable amount will be refunded.

21. Security and Website Availability

We make reasonable efforts to maintain the security and availability of our Services.

However, we do not guarantee that:

  • The website will always be available.
  • The Services will always operate without interruption.
  • The website will always be completely error-free.
  • All information will always be current or complete.
  • The website will always be free from technical problems or harmful elements.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.

22. Disclaimer

To the extent permitted by applicable law, the Services are provided on an "as available" basis.

We do not guarantee that your use of the Services will always be uninterrupted, timely, secure or error-free.

Nothing in these Terms is intended to exclude or limit any statutory consumer rights, warranties or protections that cannot legally be excluded or limited.

23. Limitation of Liability

To the maximum extent permitted by applicable law, MoolCart and its service providers shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or Services.

This limitation does not apply to any liability that cannot legally be excluded or limited under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your:

  • Violation of these Terms.
  • Unlawful use of our Services.
  • Fraudulent or abusive activity.
  • Violation of another person's rights.

Nothing in this section limits any rights or remedies available under applicable law.

25. Suspension and Termination

We may suspend or terminate your access to our Services where reasonably necessary, including where we believe that you have:

  • Violated these Terms.
  • Engaged in fraudulent or unlawful activity.
  • Abused our Services.
  • Attempted to compromise the security of our website.
  • Provided materially false information.

Termination or suspension will not affect rights or obligations that arose before termination.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain effective.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our Services and purchases from MoolCart.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may apply to that transaction to the extent of the conflict.

28. No Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

29. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, Services, products or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

30. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable consumer-protection laws and other applicable legal requirements, disputes relating to these Terms or your transactions with MoolCart shall be subject to the jurisdiction of the courts having appropriate jurisdiction over MoolCart's business location.

31. Contact Information

If you have any questions about these Terms & Conditions, you can contact us at:

MoolCart

Customer Support: support@moolcart.com
Business Enquiries: info@moolcart.com

Business Address:
P.O. Bija, Tehsil Khanna,
Ludhiana, Punjab, India – 141412