Privacy Policy

MoolCart ("MoolCart", "we", "us", or "our") operates this online store and website, including all related content, features, tools, products and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with MoolCart, we may collect the following information:

Contact Information

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping/delivery address

Order and Transaction Information

• Products purchased or viewed
• Order details
• Transaction details
• Return, refund, exchange or cancellation information
• Order history

Account Information

If you create an account, we may collect information such as:

• Account name
• Email address
• Login credentials
• Account preferences and settings

Customer Communications

When you contact us, we may collect the information you provide, including messages, questions, complaints, photographs, documents or other information submitted to our customer-support team.

Device and Technical Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Website activity
• Referring website
• Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us or otherwise provide information.
• Automatically when you use or browse our website.
• Through cookies and similar technologies.
• From service providers that help us operate our website, process payments, fulfil orders and provide other services.
• From other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

To:

• Process and confirm your orders
• Process payments
• Arrange delivery
• Provide order confirmations and updates
• Process returns, refunds, exchanges and cancellations
• Provide customer support

Website and Service Improvement

To:

• Operate and maintain our website
• Improve our products and Services
• Understand how customers use our website
• Improve your shopping experience
• Personalise content and product recommendations where appropriate

Communication

We may use your information to:

• Respond to your questions and requests
• Provide customer support
• Send order-related notifications
• Send important information about your account or transactions

Marketing

Where permitted by applicable law and where appropriate, we may use your information to send promotional communications about products, offers, discounts and other MoolCart updates.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions
• Protect our website and customers
• Investigate suspicious or unlawful activity
• Maintain the security of our Services

Legal and Regulatory Requirements

We may process or disclose information when necessary to:

• Comply with applicable laws
• Respond to lawful requests from government authorities or law-enforcement agencies
• Protect our legal rights
• Resolve disputes
• Enforce our Terms & Conditions and other policies

4. Payment Information

Payments made through MoolCart may be processed by third-party payment providers.

Depending on the payment method used, payment providers may collect and process information such as card, banking or other payment details.

MoolCart does not generally store complete payment-card information on its own systems.

Payment information is handled according to the applicable payment provider's privacy and security policies.

5. Cookies and Similar Technologies

MoolCart and our service providers may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Provide relevant content and advertising where applicable
• Analyse customer behaviour and website traffic

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide the Services.

These may include:

• Shopify and technology providers
• Payment processors
• Courier and shipping partners
• Order fulfilment providers
• Website and hosting providers
• Analytics providers
• Customer-support providers
• Marketing and advertising service providers where applicable

We may also disclose information where required by law, legal process, government authorities or to protect the rights, safety and security of MoolCart, our customers or others.

We do not sell your personal information as a standalone commercial product.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store and may process personal information in connection with your use of our Services.

Information submitted through our store may therefore be processed by Shopify and other service providers involved in providing the Services.

For more information about how Shopify handles personal information, please review Shopify's privacy policies.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy and terms of any third-party website or service before providing personal information.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing our Services
• Processing orders
• Maintaining business and transaction records
• Handling returns and refunds
• Resolving disputes
• Preventing fraud
• Complying with legal and regulatory obligations

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding our handling of personal information

Requests may be subject to applicable legal requirements and reasonable identity verification.

To make a privacy-related request, contact us at:

Email: support@moolcart.com

12. Marketing Communications

If you subscribe to promotional communications from MoolCart, we may send you information about products, offers, discounts and other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates or information relating to your purchases.

13. Children's Privacy

Our Services are not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@moolcart.com.

14. International Data Transfers

Some of our service providers, including technology and payment providers, may process or store information outside India.

Where personal information is transferred or processed outside India, we take reasonable steps and rely on applicable contractual, technical or legal safeguards as required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically for the latest information.

16. Complaints and Privacy Requests

If you have any questions, concerns or complaints regarding our collection or use of personal information, please contact us.

MoolCart
Customer Support: support@moolcart.com
Business Enquiries: info@moolcart.com

Business Address:
P.O. Bija, Tehsil Khanna,
Ludhiana, Punjab, India – 141412

We will review and respond to privacy-related requests in accordance with applicable law.

17. Contact Us

For questions regarding this Privacy Policy or your personal information:

MoolCart
Customer Support: support@moolcart.com
Business Enquiries: info@moolcart.com

Address:
P.O. Bija, Tehsil Khanna,
Ludhiana, Punjab, India – 141412