Shipping policy

Last Updated: July 29, 2026

Shipping Policy

At MoolCart, we aim to process and deliver your orders safely and within the estimated delivery timeframe. Please read the following Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed after successful payment confirmation or, in the case of Cash on Delivery orders, after order verification where applicable.

Most orders are processed within 1–3 business days.

During sales, promotional periods, holidays or periods of unusually high order volume, processing may take longer.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where tracking is available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times may vary based on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • High order volumes
  • Remote or difficult-to-service locations
  • Transportation or logistical disruptions
  • Other circumstances beyond our reasonable control

The delivery timeframe shown at checkout or communicated with your order may take precedence over the general estimate above.

Delivery times are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Product size or weight
  • Order value
  • Shipping method
  • Promotional offers

From time to time, MoolCart may offer free shipping or discounted shipping as part of promotional offers.

4. Shipping Locations

MoolCart currently aims to deliver products to serviceable locations across India.

Delivery availability may vary depending on the product, seller/fulfilment location and courier service.

If your location is not serviceable, we may be unable to process or deliver the order.

5. Order Tracking

Where tracking is available, tracking details may be provided through email, SMS, WhatsApp or other available communication methods.

You can use the tracking information provided by the applicable courier to check the status of your shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies.

Customers should ensure that:

  • The delivery address is accurate.
  • The provided mobile number is reachable.
  • Someone is available to receive the order where required.

If delivery fails because of an incorrect address, unavailable recipient, incorrect contact information or repeated unsuccessful delivery attempts, the shipment may be returned to the sender.

Additional shipping or re-delivery charges may apply where permitted and where clearly communicated to the customer.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

MoolCart is not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Incorrect contact information
  • Customer unavailability
  • Other information incorrectly provided by the customer

Please contact support@moolcart.com as soon as possible if you notice an error in your delivery information.

We will try to assist, but changes may not be possible once an order has been processed or dispatched.

8. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

These may include:

  • Courier delays
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • Strikes or other disruptions
  • High-volume periods
  • Remote-area delivery issues
  • Incorrect customer information

MoolCart will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, we recommend:

  1. Taking clear photographs of the package before opening it.
  2. Recording an unboxing video where reasonably possible.
  3. Taking photographs of the product and packaging after opening.
  4. Contacting support@moolcart.com as soon as possible.

Please retain the original packaging until the issue has been reviewed.

For damaged-product claims, our Return & Refund Policy will apply.

10. Wrong or Missing Product

If you receive:

  • A wrong product
  • A different variant
  • A missing item
  • A missing essential component

please contact us at support@moolcart.com within 7 days of delivery.

Please provide your order number and photographs or other information that may help us investigate the issue.

Eligible cases may qualify for a replacement or refund according to our Return & Refund Policy.

11. Multiple Products in One Order

If an order contains multiple products, they may be shipped separately depending on product availability, fulfilment location or courier arrangements.

You may therefore receive multiple shipments for a single order.

Where applicable, separate tracking information may be provided.

12. Cash on Delivery

Cash on Delivery ("COD") may be available for selected products and locations.

COD availability may depend on factors including:

  • Delivery location
  • Product
  • Order value
  • Courier availability
  • Previous order history
  • Other operational considerations

MoolCart reserves the right to restrict or disable COD availability where reasonably necessary.

13. Refused or Unsuccessful COD Deliveries

Customers are requested to accept genuine COD orders that they have placed.

Repeated refusal of COD orders, intentional non-acceptance or repeated failed deliveries may result in COD being unavailable for future orders.

This does not affect legitimate cancellation, return or consumer rights available under applicable law.

14. Delivery to Remote Locations

Some remote or difficult-to-service locations may require additional delivery time.

Where a courier does not service a particular location, MoolCart may contact the customer regarding an alternative delivery address or available resolution.

15. Shipping Partners

MoolCart may use different third-party courier and logistics partners depending on the order, destination and availability.

The courier partner may vary from one order to another.

Once an order has been handed over to the applicable courier, delivery is subject to the courier's operational processes.

16. Lost Shipments

If tracking indicates that a shipment has been lost or is otherwise undelivered, please contact support@moolcart.com.

We may coordinate with the applicable courier to investigate the shipment.

Where a shipment is confirmed as lost and a refund or replacement is applicable, we will provide an appropriate resolution in accordance with our policies and applicable law.

17. Shipping and Return Charges

For an eligible return or replacement caused by a wrong, damaged or defective product supplied by MoolCart, applicable return shipping arrangements will be handled according to our Return & Refund Policy.

For any voluntary return that is specifically permitted for a particular product, applicable return shipping charges may be the customer's responsibility if clearly disclosed before purchase.

18. Changes to Shipping Policy

MoolCart may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, delivery locations or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

19. Contact Us

If you have questions about shipping or delivery, please contact:

MoolCart
Customer Support: support@moolcart.com
Business Enquiries: info@moolcart.com

Business Address:
P.O. Bija, Tehsil Khanna,
Ludhiana, Punjab, India – 141412